Terms of service

Terms of Service

Welcome to PlugNGoTech. By using our website, browsing our store, or placing an order, you agree to the terms and conditions listed below.

Please read these terms carefully before using our website or purchasing from us.

1. Store Information

This website is operated by PlugNGoTech.

Throughout the site, the terms “we”, “us” and “our” refer to PlugNGoTech. The terms “you”, “your” and “customer” refer to any person using our website or purchasing from our store.

2. Use of Our Website

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree not to use our website or products for any illegal, harmful, or unauthorised purpose.

You may not copy, reproduce, resell, or exploit any part of our website, product content, images, branding, or design without written permission from PlugNGoTech.

3. Product Information

We aim to display our products as accurately as possible, including product descriptions, images, features, colours, and pricing.

However, slight differences may occur due to screen settings, supplier updates, packaging changes, or product improvements.

We reserve the right to update product information, pricing, images, and availability at any time without prior notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to offer:

A replacement product
A delay notification
A refund

5. Pricing and Payments

All prices are displayed in South African Rand (ZAR) unless stated otherwise.

We reserve the right to change prices at any time without prior notice.

Payment must be completed before an order is processed. Your order will only be confirmed once payment has been successfully received.

6. Orders

Once you place an order, you will receive an order confirmation by email.

Please make sure your contact details, delivery address, and order information are correct before completing checkout.

PlugNGoTech is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

7. Shipping and Delivery

We currently deliver within South Africa, unless stated otherwise on our website.

Orders are usually processed within 1–3 business days.

Because some products may be sourced from international suppliers, estimated delivery is usually 10–21 business days after dispatch. In rare cases, delivery may take up to 25 business days due to supplier delays, customs clearance, courier delays, public holidays, or other factors outside our control.

Delivery times are estimates and are not guaranteed.

South African consumer guidance generally expects suppliers to deliver goods as agreed and within the stated delivery time, so it is important that your store clearly communicates realistic delivery estimates.

8. Overseas Supplier Products

Some products sold by PlugNGoTech may be sourced from overseas or international suppliers.

By placing an order, you understand that some items may require additional delivery time due to international shipping, customs processing, and local courier handling.

Customers must contact PlugNGoTech directly for any order issues, returns, or refund requests. Customers should not contact or return products directly to overseas suppliers unless instructed by us.

9. Customs, Import Delays and Courier Delays

We are not responsible for delays caused by customs inspections, courier delays, incorrect delivery details, public holidays, strikes, natural disasters, or events outside our reasonable control.

Where possible, we will assist customers with tracking updates and delivery information.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may request a return within 7 days of receiving their order, provided the item is unused, in its original condition, and in its original packaging.

For online purchases in South Africa, guidance on the Electronic Communications and Transactions Act commonly refers to a 7-day cooling-off period for certain online purchases, where the customer may return qualifying goods and may be responsible for return shipping costs.

Faulty, unsafe, or defective goods may be covered by South African consumer protection rules. The Consumer Protection Act gives consumers rights relating to unsafe, defective, or poor-quality goods.

11. Damaged, Faulty or Incorrect Items

Customers must inspect their order when it arrives.

If an item is damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue.

If the issue is confirmed, we may offer a replacement, repair, refund, or another suitable solution.

12. Cancellations

Orders can only be cancelled before they have been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled. You may request a return after receiving the item, subject to our Return & Refund Policy.

13. Customer Responsibilities

Customers are responsible for:

Providing correct delivery information
Checking product details before placing an order
Being available to receive delivery
Responding to courier or delivery communication
Using products safely and according to their intended purpose

PlugNGoTech is not responsible for damage caused by misuse, negligence, incorrect charging, incorrect installation, water damage, physical damage, or unauthorised repairs.

14. Warranty Disclaimer

Unless clearly stated on the product page, products do not include an additional manufacturer warranty beyond the rights provided by applicable South African consumer law.

Any warranty or return claim may be rejected if the product has been misused, damaged, altered, opened incorrectly, or repaired by someone other than an authorised person.

15. Limitation of Liability

PlugNGoTech will not be liable for indirect, incidental, or consequential damages, including loss of income, loss of data, device damage caused by misuse, or delays outside our control.

Our liability is limited to the amount paid for the product purchased from PlugNGoTech, where allowed by law.

16. Website Content

All content on this website, including images, product descriptions, logos, graphics, text, layout, and branding, belongs to PlugNGoTech or its content suppliers.

You may not copy, reuse, or distribute our website content without written permission.

17. Third-Party Services

Our website may use third-party services such as payment providers, shipping providers, apps, or analytics tools.

We are not responsible for the actions, policies, downtime, or errors of third-party service providers.

18. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you agree that we may collect and process your information to complete orders, process payments, arrange delivery, provide customer support, and improve our store.