Contact Information Policy

At PlugNGoTech, we believe customers should be able to contact us easily, clearly, and safely. This Contact Information Policy explains how customers can reach us, what information we may require when handling enquiries, and how we manage communication in line with applicable South African consumer and privacy laws.

1. Business Contact Details

Business Name: PlugNGoTech
Website: www.plugngotech.co.za
Email Address: plugngotech.za@gmail.com
Operating Country: South Africa

2. Customer Support

Customers may contact PlugNGoTech for assistance with:

Order enquiries
Product information
Payment queries
Delivery and tracking updates
Returns, refunds, and exchanges
Warranty or product-related concerns
General website or account support

We aim to respond to customer enquiries within 1–3 business days. Response times may vary during weekends, public holidays, peak sales periods, or courier delays.

3. Contact Methods

Customers can contact us through the following official channels:

Email: plugngotech.za@gmail.com
Contact Form: Available on our website contact page

For security reasons, customers should only use the official contact details listed on our website. PlugNGoTech will not be responsible for communication sent to unofficial accounts, numbers, or third-party profiles not listed on our website.

4. Information Required When Contacting Us

To assist customers efficiently, we may request certain information, including:

Full name
Email address
Phone number
Order number
Delivery address, where relevant
Product details
Photos or supporting information for damaged, incorrect, or faulty products

Customers should ensure that the information provided is accurate and complete so that we can resolve enquiries as quickly as possible.

5. Protection of Personal Information

PlugNGoTech respects customer privacy and handles personal information in accordance with South Africa’s Protection of Personal Information Act, 2013.

Personal information provided through email, WhatsApp, phone calls, contact forms, or order enquiries will only be used for legitimate business purposes, including customer support, order processing, delivery assistance, returns, refunds, and account-related communication.

We will not sell customers’ personal information to third parties.

Personal information may be shared with trusted service providers where necessary, such as courier companies, payment providers, Shopify, or other service providers required to complete an order or resolve a customer enquiry.

6. Communication About Orders

PlugNGoTech may contact customers regarding:

Order confirmations
Payment issues
Delivery updates
Address confirmation
Return or refund requests
Product availability
Customer service follow-ups

Customers are responsible for ensuring that their contact details are correct when placing an order. PlugNGoTech will not be liable for delays or failed deliveries caused by incorrect or incomplete contact information supplied by the customer.

7. Marketing Communication

Customers may choose to receive marketing communication from PlugNGoTech, such as product updates, promotions, new arrivals, and special offers.

Customers may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We will only send marketing communication where permitted by law and where the customer has provided consent or where communication is allowed in relation to existing customer relationships.

8. Complaints and Disputes

If a customer is unhappy with a product, service, delivery, refund, or any other matter, they may contact us using our official contact details.

Please include:

Full name
Order number
Reason for the complaint
Relevant photos or documents, where applicable
Preferred outcome or resolution

We will review complaints fairly and aim to resolve them within a reasonable time.

9. Changes to Contact Information

PlugNGoTech may update its contact details from time to time. The latest contact information will always be displayed on our website.

Customers are encouraged to check our website for the most up-to-date contact details before sending enquiries.

10. Legal Compliance

This policy is intended to support transparency and fair communication with customers in line with applicable South African laws, including consumer protection, electronic communications, and personal information protection requirements.

Last updated: 17/06/26