Frequently Asked Questions
Orders
How do I place an order?
Choose the product you want, add it to your cart, and complete checkout. Once your order is placed, you will receive an order confirmation by email.
How do I know my order was successful?
You will receive an email confirmation after checkout. Please check your inbox and spam folder.
Can I change my order after placing it?
If you need to change your order, contact us as soon as possible. If your order has not been processed yet, we will do our best to help.
Shipping & Delivery
Where do you ship to?
We currently ship across South Africa. If your delivery address is accepted at checkout, we can ship to your area.
How much is shipping?
Shipping costs are calculated at checkout based on your delivery address and order size.
How long does delivery take?
Delivery times vary depending on your location. Standard delivery typically takes 5-7 business days. Express options may be available at checkout.
Payments
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods. All transactions are secure and encrypted.
Is my payment information safe?
Yes, we use industry-standard SSL encryption to protect your payment information. Your data is never stored on our servers.
Do you offer payment plans?
Payment plan options may be available for larger orders. Please contact us for more information about financing options.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and in original packaging. Contact us to initiate a return.
How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method.
Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors. Please contact our customer service team to arrange an exchange.
Still have questions?
We're here to help! If you couldn't find the answer you're looking for, please don't hesitate to reach out to us.
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“Great quality products for anyone looking for useful and modern tech. Customer support was very helpful when I entered the wrong delivery address and assisted me quickly. Thank you, PlugNGoTech!
Joseph Pharo , Eastern Cape
